This is a translation of the German original. In case of discrepancies, the German version at vovanglobal.de/agb/ prevails.

§ 1 Scope

(1) These General Terms and Conditions (hereinafter "GTC") of VOVAN Global GmbH (hereinafter "Seller") shall apply to all contracts for the supply of goods that an entrepreneur (hereinafter "Buyer") concludes with the Seller.

(2) The GTC apply exclusively in business transactions with entrepreneurs within the meaning of § 14 of the German Civil Code (BGB), legal entities under public law, or special funds under public law.

(3) Deviating, conflicting, or supplementary terms and conditions of the Buyer shall only become part of the contract if the Seller has expressly agreed to their validity in writing.

§ 2 Conclusion of Contract

(1) The presentation of products in the online range, in catalogues, or in flyers does not constitute a legally binding offer, but rather an invitation to submit an order (invitatio ad offerendum).

(2) By placing an order, the Buyer submits a binding offer to purchase the goods ordered. The contract is concluded only upon written order confirmation by the Seller or upon delivery of the goods.

(3) Minimum order values and minimum order quantities are specified per product and form part of the contract.

§ 3 Prices and Payment

(1) All prices are net prices, plus statutory value-added tax (VAT) and, where applicable, plus shipping costs.

(2) Payment shall be made in advance, unless individually deviating payment terms have been agreed in writing.

(3) In the event of default in payment, the Seller is entitled to charge default interest at a rate of 9 percentage points above the applicable base interest rate. The right to assert further damages caused by default is reserved.

§ 4 Delivery and Shipping

(1) Delivery is made ex warehouse Bergisch Gladbach, unless otherwise agreed. The Buyer shall bear the shipping costs, unless agreed otherwise.

(2) Delivery dates and deadlines are binding only if they have been expressly confirmed as binding in writing by the Seller.

(3) Partial deliveries are permissible to the extent that they are reasonable for the Buyer.

(4) The risk of accidental loss and accidental deterioration of the goods shall pass to the Buyer upon handover to the forwarding agent, carrier, or other third party designated to carry out the shipment.

§ 5 Retention of Title

(1) The delivered goods remain the property of the Seller until full payment of all claims arising from the business relationship.

(2) The Buyer is entitled to resell the goods subject to retention of title in the ordinary course of business. The Buyer hereby assigns to the Seller the claims arising from the resale. The Seller accepts the assignment.

§ 6 Warranty Claims and Liability

(1) The Buyer shall inspect the goods immediately upon receipt and notify the Seller in writing of any apparent defects within 5 business days of receipt. Hidden defects must be reported in writing without undue delay after discovery.

(2) In the event of justified defect notifications, the Seller is entitled, at its option, to remedy the defect or to deliver replacement goods.

(3) The Seller's liability for damages – on whatever legal grounds – is limited to intent and gross negligence. This does not apply in the case of injury to life, body, or health.

§ 7 Minimum Shelf Life and Product Compliance

(1) The Seller ensures that all delivered food products comply with the requirements of the Food Information Regulation (FIR/LMIV) and are provided with German labelling.

(2) Minimum shelf-life dates (best-before dates) are specified per product. Complaints based on expired best-before dates are excluded provided that the remaining shelf life at the time of delivery corresponds to the agreed minimum residual shelf-life requirements.

§ 8 Data Protection

The processing of personal data is carried out in accordance with our Privacy Policy.

§ 9 Final Provisions

(1) The law of the Federal Republic of Germany shall apply, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

(2) The place of jurisdiction for all disputes arising from or in connection with contracts between the Seller and the Buyer shall – provided the Buyer is a merchant, a legal entity under public law, or a special fund under public law – be the registered office of the Seller (Bergisch Gladbach).

(3) Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.

Contact

VOVAN Global GmbH
Zum Scheider Feld 12
51467 Bergisch Gladbach
Germany
Phone: +49 2202 24 77 600
Email: info@vovanglobal.de

As of: February 2026