This is a translation of the German original. In case of discrepancies, the German version at vovanglobal.de/datenschutz/ prevails.

1. Data Protection at a Glance

General information

The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data with which you can be personally identified. Detailed information on data protection can be found in our privacy policy listed below this text.

Data collection on this website

Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. You can find the operator's contact details in the section "Information on the controller" in this privacy policy.

How do we collect your data?
Your data is collected, on the one hand, by you communicating it to us. This can be data that you enter in a contact form, for example. Other data is collected automatically or with your consent when you visit the website, by our IT systems. This is primarily technical data (e.g. internet browser, operating system, or time of page access).

What do we use your data for?
Some of the data is collected to ensure the error-free provision of the website. Other data may be used to analyse your user behaviour.

What rights do you have regarding your data?
You have the right at any time to receive information free of charge about the origin, recipients, and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given your consent to data processing, you can revoke this consent at any time with effect for the future. You also have the right, under certain circumstances, to request the restriction of the processing of your personal data.

2. Hosting and Server Log Files

This website is hosted by Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany. The servers are located in Germany. Hetzner processes the data solely on our behalf and according to our instructions; we have concluded a data processing agreement with Hetzner pursuant to Art. 28 GDPR. Our request database and our mail server are also located on this server.

When you access the website, the web server processes technically necessary data (IP address, date and time, requested page, amount of data transferred, browser and operating system, referrer) in server log files in order to deliver the website and keep it secure. The legal basis for hosting and the server log files is our legitimate interest in secure, stable and reliable provision of our website (Art. 6(1)(f) GDPR).

Fonts and scripts are delivered from our own server; merely visiting the website does not transmit any data to Google Fonts or content delivery networks.

3. General Information and Mandatory Information

Data protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

Information on the controller (Art. 4 GDPR)

The controller responsible for data processing on this website is:

VOVAN Global GmbH
Wladimir Eichmann
Zum Scheider Feld 12
51467 Bergisch Gladbach
Germany

Phone: +49 2202 24 77 600
Email: info@vovanglobal.de

Storage duration

Unless a more specific storage period is stated in this privacy policy, your personal data remain with us until the purpose of processing no longer applies. If you assert a justified request for deletion or withdraw your consent, we delete your data unless statutory retention obligations (e.g. for business letters under Section 257 of the German Commercial Code) apply.

Cookies, browser storage and consent (Section 25 TDDDG)

Under Section 25 of the German Telecommunications Digital Services Data Protection Act (TDDDG) we may only store information on your device or read it from your device (cookies, localStorage) with your consent – unless such access is strictly necessary to provide a service you have expressly requested (Section 25(2) no. 2 TDDDG).

Without consent (strictly necessary): your choice in the “Privacy settings” banner is stored in your browser (localStorage) so that the banner does not appear on every visit. If you log in to the dealer portal, we set a session cookie that keeps you logged in during the session. The legal basis for this access is Section 25(2) no. 2 TDDDG; for the associated data processing Art. 6(1)(f) GDPR, or Art. 6(1)(b) GDPR for the dealer login.

Only with consent: statistics and marketing services (section 5) are only loaded once you agree in the banner (Section 25(1) TDDDG, Art. 6(1)(a) GDPR). Without a decision or if you decline, no analytics or marketing cookies are set and no data are transmitted to these providers. You can change or withdraw your choice at any time via “Privacy settings” in the footer or here:

Open privacy settings

4. Data Collection on This Website

Contact form, sample and trade fair requests

When you send us a request via a form on this website, we store your details (e.g. company, name, email address, phone, subject, message, requested products) together with the time, language and the page on which you submitted the form in our own database on our server in Germany. We forward the request internally by email via our own mail server and, for the contact form, send you an acknowledgement with a reference number. Apart from the service providers named in this privacy policy, we do not pass your details on to third parties.

To prevent misuse (e.g. mass submissions) we briefly process a pseudonymised identifier of your IP address (cryptographic hash); it is deleted after two days at the latest. We do not store the IP address itself with your request.

The legal basis is Art. 6(1)(b) GDPR where your request relates to a contract or pre-contractual measures, otherwise our legitimate interest in handling requests (Art. 6(1)(f) GDPR). No consent is required for this: by ticking the box in the form you merely confirm that you have taken note of this privacy information. We delete requests once they have been dealt with conclusively and no statutory retention obligations apply.

AI-assisted reply drafts and translations. To handle inquiries faster and in the right language, we have an AI language model prepare reply drafts and translations. We use the interface of DeepSeek (Hangzhou DeepSeek Artificial Intelligence Co., Ltd., China); processing takes place on servers outside the European Union for which there is no adequacy decision of the European Commission. We therefore transmit pseudonymised content only: name, company name, email address and telephone number are replaced by placeholders or redacted beforehand and are only re-inserted on our side after the reply. Only the inquiry text and the previous correspondence are transmitted; personal data that you mention yourself in the free text may occasionally be included. Every draft is reviewed and approved by our staff before it is sent to you; no automated decision-making takes place. Legal basis: our legitimate interest in prompt and appropriate handling of inquiries (Art. 6(1)(f) GDPR). You may object to this processing at any time (Art. 21 GDPR), e.g. by email to anfrage@vovanglobal.de; we will then handle your inquiry without AI support.

Enquiry by email or telephone

If you contact us by email or telephone, your enquiry including all resulting personal data (name, enquiry) will be stored and processed by us for the purpose of handling your request. We do not pass these data on without your consent.

Catalogue download

For the download of our licence catalogue we store the email address you enter and, optionally, your company in order to keep track of the request (Art. 6(1)(f) GDPR). You receive the catalogue regardless of whether you also want to receive promotional emails; that consent is voluntary and uses the double opt-in procedure described below.

Newsletter

Our newsletter uses the double opt-in procedure: after signing up we transfer your email address to the email marketing system Mailkom (mailkom.de) that we use. Mailkom sends you an email with a confirmation link; you only receive the newsletter after confirming there. As proof of your consent we store the time of sign-up and the wording of the consent; the confirmation is logged in Mailkom. The legal basis is your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time with effect for the future – via the unsubscribe link in every newsletter or by email to info@vovanglobal.de. Without confirmation you will not receive any newsletter.

Website chat (AI assistant)

Our website chat answers questions about our products using an AI language model. For this purpose your chat messages are sent via our server to the OpenAI interface (OpenAI Ireland Ltd., Dublin, Ireland; processing in the USA is possible, based on the EU-US Data Privacy Framework or standard contractual clauses). When you close the chat and when there is recognisable purchase interest, the conversation is stored in our request database and forwarded internally by email so that we can get back to you if needed. The legal basis is our legitimate interest in answering enquiries or Art. 6(1)(b) GDPR. Please do not enter sensitive data in the chat.

Google Maps (only after a click)

On the contact page you can load a Google Maps map (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland). The map is only loaded when you click “Show map”; only then are your IP address and technical data transmitted to Google, and a transfer to the USA is possible. The legal basis is your consent given by the click (Art. 6(1)(a) GDPR).

Links to WhatsApp and social networks

Links to WhatsApp, Instagram or LinkedIn are simple links. Data are only transmitted when you click such a link; the privacy policy of the respective provider then applies.

5. Statistics and Marketing (only with consent)

Google Analytics 4

With your consent we use Google Analytics 4 by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) to analyse the use of our website statistically. Cookies (_ga, _ga_*) with a lifetime of up to two years are set and usage data (e.g. pages viewed, duration, device type, approximate location) are processed; Google Analytics 4 does not store IP addresses. A transfer to the USA is possible; Google is certified under the EU-US Data Privacy Framework. Legal basis: Art. 6(1)(a) GDPR, Section 25(1) TDDDG.

Own visitor statistics

With your consent to the “Statistics” category we additionally record page views with our own statistics on our server. A random identifier is stored in your browser to assign page views to a visit. The data do not leave our server. Legal basis: Art. 6(1)(a) GDPR, Section 25(1) TDDDG.

Visable Website Leads

Only if you consent to the “Marketing” category in the “Privacy settings” does our website load the “Website Leads” script of Visable GmbH (ABC-Straße 21, 20354 Hamburg, Germany). Without this consent it is not loaded. When it is retrieved, your browser transmits your IP address as well as the time, pages viewed, browser, operating system and referrer to Visable. Visable matches the IP address against company databases in order to recognise the company from whose network our website was accessed, and shortens or anonymises the IP address after this collection. We are shown company information, not the names of individual visitors; however, a personal reference cannot be ruled out, for example in the case of sole traders. The purpose is to recognise companies interested in our product range. The legal basis is your consent (Art. 6(1)(a) GDPR, Section 25(1) TDDDG), which you can withdraw at any time with effect for the future via “Privacy settings”. Further information: Visable GmbH privacy policy.

Withdrawal

You can withdraw your consent at any time with effect for the future via “Privacy settings”. When you withdraw, we remove the analytics cookies and the statistics identifier from your browser.

6. Your Rights (Data Subject Rights)

Within the statutory provisions you have the right at any time to

• access to the data we hold about you (Art. 15 GDPR),
• rectification of inaccurate data (Art. 16 GDPR),
• erasure (Art. 17 GDPR),
• restriction of processing (Art. 18 GDPR),
• data portability (Art. 20 GDPR).

Simply contact info@vovanglobal.de or the postal address above.

Withdrawal of consent

You can withdraw any consent you have given at any time with effect for the future (Art. 7(3) GDPR), e.g. via “Privacy settings”, the unsubscribe link in the newsletter or by email. The lawfulness of processing carried out before the withdrawal remains unaffected.

Right to object (Art. 21 GDPR)

Where we process your data on the basis of our legitimate interest (Art. 6(1)(f) GDPR), you may object to this processing at any time on grounds relating to your particular situation. We will then no longer process your data unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the processing serves the establishment, exercise or defence of legal claims. Where we process your data for direct marketing, you may object at any time without giving reasons; your data will then no longer be used for this purpose. No particular form is required; the easiest way is an email to info@vovanglobal.de.

Right to lodge a complaint with a supervisory authority

If you consider that the processing of your data infringes data protection law, you have the right to lodge a complaint with a data protection supervisory authority (Art. 77 GDPR), in particular in the Member State of your habitual residence, place of work or place of the alleged infringement. The authority responsible for us is:

Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen (LDI NRW – State Commissioner for Data Protection and Freedom of Information of North Rhine-Westphalia)
Kavalleriestraße 2–4
40213 Düsseldorf, Germany
www.ldi.nrw.de

As of: 13 October 2026